The National Railroad Passenger Corporation (Amtrak)

Lead Benefits Analyst

DC   |  Full Time  |   May 31, 2022

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Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Summary of Duties

The Lead Benefit Analyst position supports the benefit managers in the strategy, vendor management, and any needed administration of the Amtrak benefit programs including Medical, Dental, Vision, Prescription, Life Insurance (and not currently in scope but stake-holder on Disability, EAP, & Wellbeing as needed). The position involves, but is not limited to: benchmarking, reviewing strategy, leveraging benefits data warehouse, resolving benefit inquiries, running and analyzing health benefits reporting, and performing benefit-related reconciliations. In addition, the job duties also include ensuring accurate benefits data for proper implementation of Amtrak benefit policies.

Essential Functions

  • Serves as a subject matter expert for researching benefit options and plan designs, pricing and contribution strategy, procurement and implementation.
  • Assists in leveraging self-service tools such as the benefits data warehouse (ex: benchmarking (ex: Aon SpecSelect), and other resources (webinars, podcasts, articles) and trade groups to evaluate current and future strategy.
  • Establishes and helps manage appropriate vendor meetings for ongoing escalation, operations (ex: weekly, monthly) and strategic (ex: quarterly, annual)
  • Vendor liaison to ensure KPIs, SLAs, PGs are being managed and any new projects are being implemented appropriately (ex: new care program, change in deductibles, coinsurance, etc…)
  • Leads in the implementation and administration of employee benefit programs such as medical, dental, vision and life insurance plans.
  • Assists Benefit COEs with problem resolution and handles benefits inquiries and escalations to ensure quick, equitable, and courteous resolution.
  • Utilize certain benefit systems to prepare required participant communications.
  • Develops written materials to document processes, provide reference materials and convey information to appropriate parties.
  • Collaborates with COEs and IT team regarding HR SAP and benefit processes and process improvements.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree in Human Resources, Finance, Business Administration, or other relevant degree or equivalent combination of training and/or education and relevant work experience will be considered in lieu of a degree.
  • Must have at minimum 6 years of experience in Benefits strategy, consultation & analytics, vendor management, and/or administration or a combination of education and relevant work experience
  • Strong knowledge and understanding of benefits, vendor ecosystem, third party record keeping/administration, retirement benefits, rules, regulations and special settlements
  • Customer service focus and strong interpersonal skills
  • Strong analytical skills with the ability to identify, analyze, and resolve issues based on data or available information
  • Skilled in project management
  • Proven mathematical skills; excellent attention to detail
  • Must have strong organizational, excellent written and verbal communication skills. Ability to present data in a summarized and understandable manner is essential.
  • Able to prioritize and balance multiple competing tasks in a fast paced, high volume team environment
  • Ability to maintain confidentiality

Preferred Qualifications

  • 8 years of relevant work experience
  • Master's Degree in Business Administration, HR
  • CEBS and/or PHR Certification
  • Experience with SAP or other Human Resource Information Systems

Communications and Interpersonal Skills

  • Must have excellent oral and written communication skills.

Requisition ID: 105258

Posting Location(s): N/A

Job Family/Function: Human Capital

Relocation Offered: No

Travel Requirements: Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.