Mental Health and Emotional Well Being Program Manager (Requisition # 21039321)

San Antonio, TX, USA

TX   |  Full Time  |   October 20, 2021

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This position is located in beautiful San Antonio, Texas.  Please apply at:

H-E-B Careers website:

Linked In:

H-E-B believes in hard work and taking care of People, and part of our Bold Promise is to offer great pay and benefits. Our Benefits team works to provide plan members the Right Care, at the Right Time, and in the Right Place by developing comprehensive best-in-class benefit programs and building provider networks.

As a Mental Health and Emotional Well-being Benefits Program Manager, you'll be accountable for end-to-end administration of moderate to highly complex benefits programs, provide strategic guidance to project teams, and oversee project progress and vendor relationships to ensure successful delivery of plan member benefits. You will serve as a subject matter expert on program design and implementation related to new and modified offerings. Your focus will be on the delivery and implementation of Mental Health and Emotional Well-being program development, implementation, ongoing operations, metrics, and analysis demonstrating program impact around supportive resources, education, and innovative, care delivery with proven outcomes.

Once you are eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources - People - drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.

Do you have a:

HEART FOR PEOPLE... dedication to serve our plan members through their benefits programs?

HEAD FOR BUSINESS... expertise in benefits program design and implementation?

PASSION FOR RESULTS... commitment to administer excellent, competitive programs?

Our preferred experiences are noted below but we would like to hear from you if you have related experiences in these areas:

Strong strategic approach, including extensive analytical, evaluation and knowledge of the challenging, demanding and changing experience related to employee mental health and well-being.

Proven success in developing and managing a creative, industry-leading mental health and well-being program.

Accountability for leading the strategic design, execution, and ongoing management for mental health and well-being benefits for all member/employees and their families, and related initiatives supporting business areas.

Demonstrated experience with vendor or account management.

Experience with Employee Assistance Programs (EAP).

In this role, you will drive thought leadership, be able to influence, work cross-functionally within our benefit teams and HR areas to connect and collaborate with key partners and business leaders, to ensure access to a simple, high-quality mental health and well-being experience.


What is the work?

Management / Project Management:

·         Manages end-to-end execution of benefit programs of moderate to high complexity

·         Recommends policies and programs; recommends new plan designs

·         Manages plan/program deadlines, budgets, and activities

·         Manages benefit program administration, reporting, and benchmarking

·         Helps execute the benefits RFP process for assigned programs

·         Assesses benefit plans, programs, systems, and processes; makes recommendations for changes that will align programs to business/benefits strategy

·         Independently delivers on program deadlines, budgets, and activities

·         Projects costs and reviews day-to-day expenses to ensure programs meet budget plan; identifies/leads cost reduction initiatives

·         Counsels management; interprets legal/procedural compliance standards

·         Prepares / reviews recommendations to resolve claims, including benefits appeals; works with vendors on appeals and complex claims

·         Serves as liaison to support policies related to benefit programs; provides guidance/direction in plan interpretation, consistent with plan design and documentation

·         Consults with plan members / HR team regarding benefits programs, processes, and policies

·         Assesses benefit program performance; strives to maximize ROI; manages annual plan design review process to ensure benefit plan competitiveness

·         Ensures use of consistent benefits communication materials/branding throughout programs, processes, and HR policies

·         Participates in HR cross-departmental projects as needed

·         Manages crisis management/intervention activities in consultation with external vendors and company leadership

·         Supports plan implementation activities

·         Consults with internal/external legal counsel on plan guidance, member appeals, and contract negotiations

·         Serves as open enrollment subject matter expert for assigned plans

·         Interprets plan design; educates internal teams on plan administration to be able to answer member questions on plan design

·         Presents benefit program information to internal audiences, including plan members, HR leaders, Admins, and wellness champions



·         Leads cross-functional H-E-B / Vendor teams responsible for the execution of H-E-B-s benefit plans

·         Serves as subject matter expert in business processes and negotiations; mentors / leads Partners in all aspects of plan design

·         Serves as an H-E-B representative; engages with community health professionals, providers, health care executives, and internal leadership

·         Leads Benefits special projects and new initiatives from concept to implementation; provides training/guidelines to internal departments/Partners and external vendors



·         Analyzes / develops policies, programs, and benefit plans; analyzes equity of current programs compared to trends and legislated requirements

·         Reviews period financial results to evaluate plan performance

·         Works with vendor and financial analysis teams on costing / trend models to analyze information used to develop benefits programs and changes

·         Reviews day-to-day trends, financial, and demographic changes of plan membership


What is your background?

·         Bachelor’s or Master’s Degree (preferred) in business, or a related field

·         6+ years of benefits, public health, healthcare related and/or account management/vendor related experience

·         3+ years of experience in complex benefits program development and administration (preferred)

·         Experience managing insurance vendor relationships (preferred)


Do you have what it takes to be a fit as a Mental Health and Emotional Well-being Program Manager at H-E-B?

·         Advanced knowledge of HIPAA privacy regulations (preferred)

·         Comprehensive knowledge of performance/process evaluation, change management, and project/program management principles and methods

·         Working knowledge of various ERISA and health care reform laws (preferred)

·         Excellent facilitation and negotiation skills

·         Excellent written / verbal communication and presentation skills, including with/to executive / officer leaders

·         Excellent interpersonal skills

·         Advanced analytical, project management, and organization skills

·         Strong collaboration skills

·         MS Office application skills

·         Ability to manage highly sensitive and confidential issues

·         Ability to manage multiple, simultaneous priorities and shift focus between projects

·         Ability to navigate complex issues, create solutions, and follow-through to resolution

·         Strong service focus


Can you-

·         Function in a fast-paced, retail, office environment

·         Travel by car or plane with overnight stays

·         Sit for extended periods of time

·         Work extended hours


Primary Location US-TX-San Antonio

Work Locations Headquarters-Arsenal 646 S. Flores   San Antonio 78204


 Job Benefits

Organization Corporate Region

Shift Standard

Job Type Full-time

Job Posting Oct 19, 2021





If you think you fit the bill, send your resume and portfolio through to us today, we are looking forward to it!

Andrea Marriott