November 29, 2022
A global broker partnership can be remarkably effective in helping to transform company benefit programs across the world. Engaging all company stakeholders, aligning the broker reporting structure to the company and working out potential challenges early in the process will make the relationship stronger. Building measurable service-level agreements (SLAs), developing an issue escalation process and reviewing the broker on a regular basis can keep all parties accountable and provide awareness of issues. Global brokers with strong consulting and technology arms can support employers and deliver on emerging areas of the employee value proposition, including well-being, diversity, equity and inclusion (DEI) and digital benefits delivery. With these key components, companies can work with their global brokers to make successful strategic initiatives a reality.