Key Takeaways

• The majority of large employers offer EAPs to their global workforce, and the most common approach is to partner with a single vendor to offer services across the entire workforce.
• Large employers indicate that further areas of opportunity include proactivity, especially when it comes to transparently identifying issues and gaps. However, most employers were satisfied with their EAPs’ ability to create new content and act as an extension of the employers’ team
• Large employers report varying levels of satisfaction with account management service, language capabilities and cultural appropriateness of their EAPs.